Shipping policy
Shipping Methods
Orders are shipped using trusted carriers including:
- USPS
- UPS
- FedEx
The shipping carrier is selected based on the size, weight, destination, and safest shipping method for each item.
Packaging
Collectibles deserve extra care.
Every item is professionally packaged using protective materials to minimize the risk of damage during shipping.
Fragile items receive additional cushioning and protection.
Insurance
Higher-value collectibles may be shipped with insurance.
Insurance is included whenever necessary to protect both the customer and Teddy's Too against loss or damage during transit.
Combined Shipping
If you purchase multiple items, we will gladly combine shipping whenever possible to reduce shipping costs.
If we can save you money on shipping, we will.
International Shipping
International shipping may be available for select items.
Customers are responsible for any customs duties, taxes, VAT, or import fees charged by their country.
Tracking Information
Once your order has shipped, you will receive tracking information by email.
Shipping Delays
Delivery times are estimates provided by the shipping carrier.
Teddy's Too is not responsible for delays caused by:
- Weather
- Carrier delays
- Customs processing
- Natural disasters
- Other events beyond our control
Incorrect Shipping Address
Please verify your shipping address before placing your order.
Orders returned because of an incorrect address may require additional postage before they can be reshipped.
Damaged Shipments
If your package arrives damaged:
- Save all packaging materials.
- Take photographs of the package and item.
- Contact us within 48 hours of delivery.
We will work with you to resolve the issue as quickly as possible.
Questions
If you have any questions about shipping, please contact us before placing your order.
We are always happy to help.