TeddysToo Return & Exchange Policy

At TeddysToo, we want you to be completely satisfied with your purchase. Eligible merchandise may be returned or exchanged within 30 days of delivery.

Standard Returns

Standard returns apply to merchandise that is new, unused, and in its original condition.

To qualify for a standard return:

• The return must be requested within 30 days of delivery.
• The merchandise must be new, unused, and in its original condition.
• The merchandise should be returned in its original packaging, when applicable.
• All original components, accessories, tags, certificates, and other included items should be returned with the merchandise.
• The merchandise must not have been damaged through customer misuse, neglect, alteration, or modification.

Customer-Requested Returns

If you are returning an eligible item because you changed your mind, ordered the wrong item, or no longer want it:

• The customer is responsible for return shipping costs.
• Original shipping charges paid by the customer are non-refundable.
• The merchandise must be returned within the 30-day return period.
• Once the merchandise is received and inspected, the approved refund will be issued to the original payment method.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, please contact TeddysToo as soon as possible and preferably within 30 days of delivery.

For an approved damaged, defective, or incorrect item:

• TeddysToo will provide return instructions.
• TeddysToo will pay the return shipping cost.
• A replacement, exchange, or full refund will be provided, as appropriate.
• No restocking fee will be charged.

Photographs of the merchandise and shipping packaging may be requested to document damage and assist with a carrier or supplier claim.

Opened or Slightly Used Items

Because many of our products are collectible merchandise, we understand that a customer may need to open an item to inspect it.

An item that has been opened or slightly used may be accepted for return at TeddysToo's discretion.

If an opened or slightly used item is approved for return:

• The customer is responsible for return shipping.
• A 20% restocking fee may be deducted from the refund.
• The item must still be returned within the 30-day return period.
• The item must be returned with all original components and accessories.

The 20% restocking fee does not apply to merchandise that arrived damaged, defective, or incorrect.

Items That Cannot Be Returned

A return may be refused if merchandise:

• Is returned more than 30 days after delivery.
• Has been damaged through customer misuse, neglect, or improper handling.
• Has been materially altered or modified.
• Is missing components, accessories, tags, certificates, or other items originally included with the purchase.
• Is not returned in substantially the same condition in which it was received.

Exchanges

Eligible merchandise may be exchanged if the request is made within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, TeddysToo may issue a refund in accordance with this policy.

For customer-requested exchanges, the customer is responsible for applicable return shipping costs.

How to Request a Return

Please contact TeddysToo before sending merchandise back.

Please provide:

1. Your order number
2. The item you wish to return
3. The reason for the return
4. Photographs of the item and packaging, when applicable

We will review the request and provide return instructions, including the appropriate return shipping address.

Please do not send merchandise back without first receiving return instructions from TeddysToo.

Refunds

Once returned merchandise is received and inspected, TeddysToo will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Any applicable restocking fee will be deducted from the merchandise refund.

Please allow several business days for your bank or payment provider to process the refund and make the funds available in your account.