Store Policy
Customer Care
At Teddys, we are committed to providing exceptional customer service. We believe every customer deserves to be treated with respect, empathy, and efficiency. Our goal is to ensure your experience with us is positive, consistent, and exceeds expectations.
Privacy & Safety
At Teddys, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, shipping address, payment information, and phone number.
Non-Personal Information: Browser type, IP address, and browsing behavior on our site.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you about your orders and our services.
Improve our website and customer service.
Send promotional materials (if you opt-in).
3. Data Protection and Security
We implement various security measures to protect your personal information, including:
SSL encryption for data transmission.
Regular security audits and updates.
Restricted access to personal data to authorized personnel only.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
Service providers (e.g., payment processors, shipping companies) to fulfill your orders.
Legal authorities if required by law.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt-out of marketing communications.
Request information about how your data is used.
7. Changes to This Policy
We may update this policy from time to time. We will notify you of any changes by posting the new policy on our website.
8. Contact Us
If you have any questions or concerns about this policy, please contact us by email or phone.
Pricing Policy
At Teddys, we believe in providing our customers with the best value. We understand that price is an important factor in your purchasing decision. Therefore, we are open to negotiating prices when appropriate. If you find a product you love but feel the price is a bit high, please reach out to us! We’re here to work with you to find a mutually beneficial agreement.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments